Intranet Navigation
Ensuring quick access to essential tools and information within an enterprise
Problem
Three internal platforms with duplicated content made it challenging for employees to find or remember where to look for desired information
Solution
Create a single intranet navigation system to consolidate duplicated content and simplify access for employees
timeline
8 months
role
UX/UI designer | Researcher
tools
Figma, Miro, Teams, ServiceNow
Outcomes
120, 058
Clicks on Intranet navigation during the first week
20%
Increase in the consistent usage of the Connect platform as a starting point
01
Discovery Workshop(s)
02
Competitive Analysis
03
Design Ideation
✅ “Umbrella” Navigational Bar
Clear differentiation between Internal & Between portals Navigation
More room for Internal navigation and better visibility to both bars
❌ Navigational bar & drop down
On the web, internal navigation may have been perceived as cross-portal navigation
The mobile drop-down menu reduces visibility for between portal navigation
❌ Drop down navigation & links
Between portal navigation feels hidden
Poor visibility in mobile view
04
Unmoderated Research
82% of participants used tabs to complete the task
90% of employees successfully completed the tasks
80% of employees were quite confident that they had completed the tasks
05
Team Alignment
Single Sign On (SSO) between portals
Open each portal on the same web page
Three platforms with impeccable one-to-one navigational design
06
