Intuitive access to essential learnings

Problem

More than 67% of employees were unable to be scheduled for their jobs due to incomplete learning requirements they were unaware of.

Solution

Provide employees with a simple way to check and receive new required learnings.

In 2022, over 42,085 jobs were lost due to incomplete required learnings that employees were unaware of. The Learning To-Do List was only available on the web platform, Learning Network, which was difficult to access during work.

In 2022 over 42,085 jobs had been lost due to incompletion of outstanding learnings, that employees were not aware of.

Learning To-Do List was only available on the web platform, Learning Network, which hard to access during work.

timeline

6 months

role

UX/UI designer | Researcher

team

Product manager | 2 engineering teams

tools

Figma, Miro, Teams, Jira

Outcomes

+25%

Increase in completion of required learnings

80%

Employees engaged with learning content via mobile

Heuristic Analysis

How easy is it to prioritize the learnings?

Does the new terminology resonate with users?
How accessible is the mobile design?

Do users understand what 'Shared courses' mean?

Consistency

Accessibility

Clarity

Efficiency of use

Minimalist Design

Stakeholders Interviews

Since the project had not yet been released to BBY employees, I worked closely with the primary stakeholder group, who had access to a lower environment and possessed extensive product knowledge.

Findings

12 participants | 2 weeks

Unclear terminology
Poor readability
Preference to desktop experience
Over cluttered desktop To Do List

Updated Project Timeline

After presenting the discovery findings to the product and engineering teams, we agreed that the experience in the third-party app needed improvement and the project scope required expansion.

Mobile Redesign

Desktop Discovery

Desktop Redesign

Desktop-Mobile
Alignment

Mobile Design Enhancement

As we decided to move forward with the launch of the mobile experience, I made minor design enhancements based on research feedback.

Edits

Reintroduce familiar terminology
Increased text size from 12 to 14px
Removed the "Shared course" section which users found confusing

Desktop To-Do List Discovery

To better understand the challenges with the existing To-Do List without spending additional time, I conducted a few ad hoc interviews and collected the data.

Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed

Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed

Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed
Interviews
5 employees | 2 days
🧐
Uncertain about which learning needs to be prioritized
🫨
Overwhelmed with the number of learnings
😓
Frustrated by unrelated learnings appearing in their To-Do List
Heuristic Evaluation
desktop
Unclear which learning is associated with which job
Unable to unsubscribe from learning materials for former jobs
A group of courses is often displayed as a single course
Unable to view the duration of courses
Internal Data Analysis
Learning Network platform
60% of employees had at least one overdue learning
70% of accounts had 10 to 15 learnings listed

Desktop Design Iterations

Mobile-Desktop Design Consistency

Providing consistency in what and how learning content displayed in both experiences.

Deliverables & Documentation

Followed Iterations

As the learning tool evolved, we needed to create a more concise preview of the To-Do List and improve the scannability of courses.

Original MVP

2021

Second iteration

2022

Latest design

2022

UX/UI Designer
based in 📍Irvine, California

Case Studies

About

Experience

UX/UI Designer
based in 📍Irvine, California

Case Studies

About

Experience

Intuitive access to essential learnings

Intuitive access to essential learnings

Problem

More than 67% of employees were unable to be scheduled for their jobs due to incomplete learning requirements they were unaware of.

Solution

Provide employees with a simple way to check and receive new required learnings.

In 2022, over 42,085 jobs were lost due to incomplete required learnings that employees were unaware of. The Learning To-Do List was only available on the web platform, Learning Network, which was difficult to access during work.

In 2022 over 42,085 jobs had been lost due to incompletion of outstanding learnings, that employees were not aware of.Learning To-Do List was only available on the web platform, Learning Network, which hard to access during work.

6 months

UX/UI designer | Researcher

Product manager | 2 engineering teams

Figma, Miro, Teams, Jira

Outcomes

Increase in completion of required learnings

Increase in completion of required learnings

Employees engaged with learning content via mobile

Employees engaged with learning content via mobile

Heuristic Analysis

Stakeholders Interviews

Findings

Unclear terminology Poor readability Preference to desktop experienceOver cluttered desktop To Do List